Nov
10th
Thu
10th
Apple Music Video
Awesome!
This video was produced by the staff of an Apple Retail Store as an entertaining way to teach Apple’s customer service strategy
- A - Approach the customer with a “warm welcome”
- P - Position, Permission, Probe — Tell the customer what you want to do, ask permission, and then ask them questions to determine their needs.
- P - Present the appropriate product solution that fits their needs.
- L - Listen to their concerns.
- E - End with a fond farewell and an invitation to return.
Steve Jobs would have been proud ;)
